Thank you for your trust and your interest in Sound Academy!
Last Updated: 01/01/2025

Confidentiality policy

If you believe your rights have not been respected, you may also contact your local data protection authority.

At Sound Academy (“we,” “our,” or “us”), we are committed to protecting your personal data and ensuring full transparency regarding how we collect, use, and safeguard your information. This Privacy Policy explains how we process your personal data when you visit our website (sound-academy.co) or use our services.

Email: contact@sound-academy.co
Website: www.sound-academy.co

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

If you have any questions or concerns regarding this Privacy Policy, your rights, or how we process your data:

1. Information We Collect

We collect different types of information in order to provide and improve our services. This includes:

1.1 Personal Data You Provide

When you interact with our website or services, you may provide us with personal data such as:

  • Name, email address, phone number, and postal address
  • Payment details (for registration and transactions)
  • Account login credentials (where applicable)
  • Communications with us (e.g., customer support requests)

Recording of phone communications: As part of our ongoing effort to improve service quality, phone calls with our team may be recorded. By continuing to interact with us by phone, you expressly agree to this practice, in accordance with applicable regulations and CNIL recommendations.

1.2 Data Collected Automatically

When you visit our website, we automatically collect certain information through cookies and tracking technologies, including:

  • IP address and device information (browser type, operating system, etc.)
  • Website usage data (pages viewed, time spent, interactions)
  • Referring website or source that directed you to our site

For more details about cookies, please refer to our Cookie Policy.

1.3 Data from Third Parties

We may receive information about you via:

  • Social networks (if you interact with our pages or use social login features)
  • Our advertising and analytics partners, such as Google and Meta
  • Payment processors (to verify transactions)

2. How We Use Your Data

We use your personal data for the following purposes:

2.1 Providing and Improving Our Services

  • Processing registrations and payments
  • Delivering online and in-person training programs
  • Customer support and responding to your requests
  • Analyzing and improving our website, services, and user experience
  • Continuous improvement of the quality of our interactions, including internal analysis of recorded phone calls

2.2 Marketing and Communications

  • Sending promotional emails and newsletters (with your consent)
  • Personalizing content and advertising
  • Notifying you about upcoming training sessions, offers, and updates

2.3 Security and Compliance

We may disclose your data if required by law or to:

  • Respond to a legal or regulatory request
  • Prevent or detect fraud
  • Protect the rights, security, and property of Sound Academy and its users

We do not sell or share your personal data with third parties for commercial purposes. None of your information is transmitted to public or private organizations without your explicit consent, except where legally required.

3. Sharing Your Data

We work with third-party service providers to ensure the proper functioning of our platform, including:

  • Payment processors (e.g., Stripe, PayPal) for secure transactions
  • Analytics services (e.g., Google Analytics) to understand website usage
  • Marketing platforms (e.g., Meta Ads, Google Ads) to run targeted campaigns
  • Communication management and call recording tools (securely hosted)

We may share your personal data in the following cases:

3.1 Service Providers and Partners

(As described above.)

3.2 Legal Obligations and Compliance

We do not sell or share your personal data with third parties or any private or public entities, except where legally required.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of the company, your data may be transferred to the successor entity in accordance with this Privacy Policy.

4. Your Data Protection Rights

Depending on your place of residence, you may exercise the following rights:

  • Right of access: obtain a copy of your personal data
  • Right to rectification: correct inaccurate or incomplete information
  • Right to erasure (“right to be forgotten”): you may request deletion of your personal data under certain conditions. However, in the event of a dispute, refund request, attempted settlement, or ongoing or foreseeable legal proceedings, we may be required to retain certain data for evidentiary purposes, in accordance with legal limitation periods and regulatory obligations.
  • Right to restriction of processing: limit the use of your data
  • Right to object: refuse processing of your data for direct marketing purposes
  • Right to data portability: receive your data in a structured format
  • Right to withdraw consent: withdraw your consent at any time where processing is based on consent

To exercise your rights, contact us at: contact@sound-academy.co

5. Data Security and Retention

We implement security measures to protect your personal data against unauthorized access, loss, misuse, or alteration. These measures include:

  • Encryption of sensitive data
  • Firewalls and monitoring systems
  • Secure storage practices

We retain your data for as long as necessary for the purposes described in this policy or as required by law.

6. International Data Transfers

If you are located outside the European Economic Area (EEA), your data may be transferred to servers located in other countries whose data protection laws differ. We ensure that appropriate safeguards are applied to protect your information.

7. Links to Third-Party Websites

Our website may contain links to third-party websites, social platforms, or external content. We are not responsible for the privacy practices of these third parties and encourage you to review their respective policies before sharing your personal information.

8. Updates to This Policy

We may update this Privacy Policy to reflect legal changes, industry best practices, or developments in our services. Any update will be published on this page with a “Last Updated” date.

We recommend reviewing this policy regularly to stay informed.

9. Contact Us

If you have any questions regarding this Privacy Policy or need assistance managing your preferences, you can contact us:

📧 Email: contact@sound-academy.co
🌍 Website: www.sound-academy.co

We remain available for any requests related to privacy, data collection, and cookie management.

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